Effective Date: 10/11/2023

Thank you for choosing KeyForrest. We strive to provide you with high-quality software products. Please read the following Return Policy carefully to understand our guidelines regarding returns.

1. Eligibility for Returns:

We understand that circumstances may arise that necessitate a return. However, please note that we can only accept returns under the following conditions:

  • Defective Products: If you receive a product that is not functioning correctly or has a technical issue, we will gladly accept a return and provide a replacement or issue a refund.
  • Incorrect Product Delivery: If you receive the wrong product due to an error on our part, we will arrange for the correct product to be delivered to you, or offer a refund.

2. Return Timeframe:

To be eligible for a return, you must contact us at [email protected] within 7 days of receiving the product. After this period, unfortunately, we cannot offer a return or exchange.

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected]¬†with your order number and a detailed description of the issue.
  • Our support team will provide you with instructions on how to return the product.
  • Please return the product in its original packaging, including all accessories and documentation.
  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.

4. Exclusions:

We do not accept returns for products that have been used or are in working condition. Returns will only be processed for defective products and new working products or those delivered incorrectly.

5. Refund or Replacement:

If your return is approved, we will process a refund to your original method of payment or provide a replacement product, as per your preference.

6. Shipping Costs:

Shipping costs associated with the return of a defective or incorrectly delivered product will be covered by KeyForrest and its free.

7. Changes to Return Policy:

KeyForrest reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

By making a purchase on www.keyforrest.co.uk, you acknowledge that you have read, understood, and agreed to this Return Policy.

If you have any questions or concerns, please contact our customer support team at [email protected].

Thank you for choosing KeyForrest.